The Maintenance Manager: Mark Jones

In this interview, Dave sits down with Mark Jones, Owner and Founder of Avalon Management, to discuss key topics shaping the HOA industry and Avalon’s success. Mark shares his thoughts on the strategies that have propelled Avalon, the future role of AI in the industry, what makes an HOA thrive, and the root causes of high manager turnover. Tune in for valuable insights, tips on reducing turnover, and Mark’s thoughts on how AI will change the HOA industry for the better.

00:00:  Introduction

00:38:  About Avalon Management & the strategy that has made them successful

05:48:  AI & how it will transcend our industry

12:20:  Mark’s insight into what makes an HOA successful

16:38:  What is causing the high manager turnover in the industry

20:40:  Tips on reducing manager turnover

23:10:  The future of Avalon & why they prioritize slow growth

24:58:  Mark’s industry involvement over the years

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